Important customer information - right of withdrawal

 

                                                                                                                                                                                  kabea_96dpi

 

You have the right to revoke this contract within fourteen days without giving reasons.

The withdrawal period shall be fourteen days from the date on which you or a third party other than the carrier designated by you took possession of the goods.

In order to exercise your right of cancellation, you must inform us (kabea GmbH, Koßmannstraße 47, D-66538 Neunkirchen, Tel: +49 6821 919238; Fax: +49 6821 919239 E-Mail: shop@kabea-gmbh.de) by means of a clear declaration, e.g. a letter sent by post, a fax or an e-mail, of your decision to cancel this contract.

You can use the attached sample form, but this is not mandatory.

If you revoke this agreement, we will refund to you all payments we have received from you, including delivery charges (other than the additional charges resulting from your choosing a method of delivery other than the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date we receive notice of your revocation of this agreement. We will use the same means of payment used by you in the original transaction for such refund, unless expressly agreed otherwise with you and in no event will you be charged for such refund. We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.

You must return or deliver the goods to us (at the address given above) immediately and in any event no later than fourteen days from the date on which you notify us of the revocation of this agreement. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods.

You shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

If you are a consumer, you can contact the following conciliation body if you have a complaint: European Conciliation Body

(Translated with www.DeepL.com/Translator)